Refund policy
Return and Refund Policy
30-day window. Customers have 30 calendar days from the delivery of their order to request a return.
Return conditions:
- The product must be unused and in the same condition it was received in.
- It must be in its original packaging and include all accessories, parts, and manuals.
- A receipt or proof of purchase is required.
- Items that have been used, washed, damaged after delivery, or returned incomplete will not be accepted.
How to request a return. Write to soporte@melocomproya.com and include your order number, the reason for the return, and, when applicable, photos of the product. We will reply with instructions within 48 hours. Do not ship any product before receiving our authorization.
Damaged, defective, or incorrect products. Check your order upon receiving it. If the product arrives damaged, defective, or different from what you ordered, contact us within 72 hours of delivery and attach photos of the product and its packaging. In these cases, Me lo compro ya will cover the cost of return shipping and offer a replacement or a full refund.
Return shipping cost. When a return is due to a change of mind or a mistaken purchase, a flat fee of $30 USD for return shipping will be deducted from the refund. If the return is due to a damaged, defective, or incorrect product, Me lo compro ya will cover that cost and no fee will apply.
Refunds. Once we receive and inspect the returned product, we will let you know whether the refund was approved. Approved refunds will be processed within 5 to 7 business days to the original payment method. Your bank or card issuer may need additional time to reflect the amount.
Cancellations. Customers can request an order cancellation within the first hour after placing the order by writing to soporte@melocomproya.com. After that window, we cannot guarantee cancellation, as the order may already be in preparation or have shipped.
Contact. For questions about returns, refunds, or cancellations, write to soporte@melocomproya.com.